Maintenance Coordination
Owning a rental should not mean your phone rings at ten at night because a water heater failed. Maintenance requests come to us first, get sorted by urgency, and get sent to a vendor who is actually qualified for that specific repair, rather than whoever answered the phone fastest.
East Tennessee weather creates its own maintenance calendar. Summer humidity pushes HVAC systems hard and a neglected unit will fail at the worst time, while a hard freeze in January can split a pipe in a crawlspace that never gets checked otherwise. We run seasonal inspections to catch that kind of thing before it becomes a claim, and every repair gets documented with photos and cost so the owner sees what was done and why. Deferred maintenance is one of the most common reasons owners end up selling a rental earlier than they planned, usually because a small leak or a slow drain turned into a much bigger bill.
What is included
- Maintenance request intake for tenants
- Vendor scheduling and quality oversight
- Cost approval thresholds set with the owner
- Seasonal preventive inspections
- Photo documentation of completed repairs
- Emergency response coordination
How it runs
Request received
Tenant submits a maintenance request, which gets triaged as routine or urgent.
Vendor dispatched
A qualified vendor is scheduled based on the type of repair needed.
Repair completed
Work is verified as finished and documented with photos.
Cost logged
The expense is recorded and reflected on the owner's next statement.
Asked about this service
We work with vendors we know can do the job right and show up when scheduled. If you have a trusted vendor for a specific property, that can be arranged, but consistency across a portfolio usually gets faster response times.
No heat in winter, no working sewer line, active water leaks, and safety hazards like exposed wiring get treated as emergencies with same day dispatch. Routine items like a squeaky door get scheduled in the normal rotation.
Repairs under an agreed cost threshold get handled directly to avoid delay on things like a running toilet or a broken lock. Anything above that threshold gets owner approval first.
Other things we do
Marketing Rental Marketing and Pricing Pricing your rental against real Knoxville comps and getting it in front of qualified renters before vacancy eats the return.
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Leasing Tenant Screening and Placement Verifying income, credit, and rental history so the person who signs the lease is the one who pays and takes care of the property.
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Rent and reporting Rent Collection and Owner Reporting Rent collected on a set schedule with monthly statements that show exactly what the property earned and what it cost.
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Lease enforcement Lease Enforcement and Evictions Enforcing lease terms, issuing notices, and managing the eviction process from first violation through the tenant actually being out.
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Talk to Daniel about maintenance coordination.
Send the property address and what you need, or put twenty minutes straight on Daniel's calendar. He reads every message himself.
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It is on its way to daniel@stonebrookmgmt.com. Daniel reads these himself and will come back to you. If you would rather talk it through, you can book a call here.
